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Terms and conditions

Terms and Conditions (T&C)


The Terms and Conditions ("T&C") include the company KNXPlaza LTD. (registered office: 6724 Szeged, Gelei József utca 3. (FSZT.1.), VAT number: 27724200-2-06, EU VAT number: HU27724200), as service provider (" Provider") terms and conditions for the use of the web store operated by the service provider. Please use our services only if you agree with all its points and consider them binding on you. This document will not be filed, it will only be concluded in electronic form (it is not considered a written contract), and it does not refer to a code of conduct.



Service provider details:



Name of the service provider: KNXPlaza LTD. The registered office of the service provider: 6724 Szeged, Gelei József utca 3. (FSZT.1.)

The service provider's contact information and regularly used electronic mail address for contacting users: knxplaza@knxplaza.com

Company registration number: 06-09-027620

VAT number: 27724200-2-06

Name of the registering authority (company court): Company Court of Szeged Court

Telephone number: +3613009383

Language of the contract: English

Details of the website provider: Shoprenter Kft., 4028 Debrecen, Kassai út 129.



Basic provisions



1.1. Questions not regulated in these regulations, as well as the interpretation of these regulations, are governed by Hungarian law, in particular Act V of 2013 on the Civil Code ("Ptk") and on certain issues of electronic commercial services and services related to the information society CVIII of 2001 (Elker. tv.) to the relevant provisions of the Act. Furthermore, Regulation 45/2014 on the rules of contracts between businesses and consumers. (II. 26.) Government Decree, as well as the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights. The mandatory provisions of the relevant legislation apply to the parties without special stipulations.


1.2. These regulations are effective from August 1, 2023 and are valid until revoked. The service provider is entitled to unilaterally modify the General Terms and Conditions. The service provider will publish the amendments on the webshop interface at least 15 days before their entry into force. After entry into force, the amended provisions become effective for the user upon the first use of the webshop - unless he objects to the amendments. The amendment of the General Terms and Conditions is not retroactive, the amended provisions must be applied to orders placed after the amendment. If you do not accept the provisions of the GTC or any of its amendments, you are not entitled to use the webshop or place an order.


1.3. As a copyrighted work, the webshop is under copyright protection. The service provider reserves all rights regarding the website, any part of it and the content appearing on it, as well as the distribution of the website. Downloading, electronic storage, processing and sale of the contents appearing on the website or any part of them is prohibited without the written consent of the service provider.


1.4. Availability: we take orders every working day from 8:00 a.m. to 4:00 p.m. In all cases, we confirm receipt of the order in a confirmation e-mail.


Data management rules 1.5. The data protection information is available at: https://www.knxplaza.com/adatvedelmi-tajekozzatato



Range of products and services available for purchase



1.6. The displayed products can only be purchased online. The displayed basic prices of the products are determined in EUR net amount, from which the other displayed currencies can be derived (e.g. HUF). The VAT of the products you want to buy is calculated during payment, depending on whether it is purchased by a company, an individual, Hungary is the destination country, EU member states are the destination country, or a country outside the EU is the destination country. The delivery fees for the products are determined during payment. They do not include a packaging fee, unless a product requiring special packaging is purchased.


1.7. In the webshop, the service provider indicates the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real thing, in some cases they are shown as illustrations.


1.8. If a promotional price is introduced, the service provider will fully inform users about the duration of the promotion.



Order process



1.9. During the purchase or registration, the user is obliged to provide his own real data. In the case of false data provided during the purchase or registration, or data that can be linked to another person, the resulting electronic contract is invalid. The service provider excludes its responsibility if the user makes unauthorized use of the services of the webshop in the name of another person, with the data of another person.


1.10. The service provider bears no responsibility for delivery delays or other problems or errors that can be traced back to data provided incorrectly and/or inaccurately by the user.


1.11. The service provider is not liable for damages resulting from the user forgetting their password, or if it becomes accessible to unauthorized persons for reasons not attributable to the service provider.


1.12. Registration is not required to place an order, although it is recommended. The service provider informs the user about the success of the registration by e-mail. By entering the webshop, the user can review the data he provided during registration with the help of an interface that displays the data uniformly.


1.13. The user has the right to cancel his registration on the webshop interface. The user's data will be removed from the system immediately after deletion, but this does not affect the preservation of data and documents related to orders already placed, nor does it result in the deletion of this data. After removal, it is no longer possible to restore the data and a new order is only possible if the data is entered again.


1.14. The user is solely responsible for keeping user access data (especially the password) confidential. If the user becomes aware that an unauthorized third party may have gained access to the password provided during registration, he must immediately change his password, and if it can be assumed that the third party is abusing the password in any way, he must notify the service provider at the same time.


1.15. The user undertakes to update the personal data provided during registration as necessary in order to ensure that they are timely, complete and in accordance with reality.


1.16. After registration, the user logs into the webshop, although he can also make purchases without this.


1.17. The user determines the products to be purchased, the quantity of the products (e.g. number of pieces, running meter, box, package, etc.).


1.18. The user places the selected products in the cart by clicking the "Add to Cart" button. The user can view the contents of the basket at any time by clicking on the "basket" icon.


1.19. If the user wants to add another product to his basket, he can continue browsing without losing the contents of his basket. If you do not wish to purchase additional products, check the number of products placed in the basket on the basket interface. If you want to delete a product, you can do so by clicking on "delete". If you change the quantity, the contents of the basket will be recalculated automatically. If you have updated your shopping cart and found everything in order, then a "Delivery method" is set and then "Payment method" is set.


1.20. The service webshop is obliged to confirm the arrival of the user's order to the user electronically without delay. If the confirmation is not received by the user within the expected deadline, depending on the nature of the service, but no later than 2 working days after the user's order has been sent, the user is exempted from the binding offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the service provider or the user when it becomes available to them. The parties may deviate from the above rules if they agreed.



Processing and fulfillment of orders



1.21. Within 2 working days at the latest after sending the order, the user will receive an automatic confirmation by e-mail that his order has arrived in the service provider's system. After receipt, the service provider starts processing the order. When the automatic confirmation e-mail arrives at the user, a valid contract is not created between the service provider and the user. The service provider accepts the user's order in a separate acceptance e-mail - a confirmation e-mail about acceptance of the offer - (second e-mail). The service provider will immediately, but no later than within 2 working days from the order, send the user a confirmation e-mail about the acceptance of the offer with the same content as the order, which means acceptance of the user's offer. That is, the contract between the parties is established upon receipt of a confirmation e-mail (second e-mail) about the acceptance of the order by the service provider, and not when the e-mail about the automatic confirmation of the order is received within 2 working days. If the confirmation e-mail about acceptance of the offer is not received by the user within 2 working days of sending the user's order at the latest, the user will be released from the obligation of the offer. The order and its confirmation shall be considered received by the service provider or the user when it becomes available to him. The service provider excludes responsibility for confirmation if the confirmation is not received in time because the user entered the wrong e-mail address during registration or during the order, or because the storage space of his account is full, so he cannot receive messages.


1.22. The general deadline for the delivery of the order is 14 - 30 working days. In the case of products not in stock (which are indicated on the webshop interface), due to the procurement time, the service provider will deliver the goods within a maximum of 90 days. In all cases, the service provider communicates this to the user.


1.23. If the service provider does not fulfill its obligations under the contract because the product specified in the contract is not available, it is obliged to inform the user immediately and refund the amount paid by the user immediately, but no later than within thirty days beyond the maximum agreed delivery time. Fulfilling this obligation does not exempt the service provider from other consequences of breach of contract.


1.24. 45/2014 on the detailed rules of contracts between the consumer and the business. (II.26.) Pursuant to the regulations of the Government Decree, the user may withdraw from the contract without giving reasons within 30 days of receiving the ordered product, and may return the ordered product.


1.25. In case of cancellation, the consumer is obliged to return the ordered product to the address of the service provider without undue delay, but at the latest within 30 days from the date of communication of the cancellation statement. The deadline is considered met if the Consumer sends (posts) the product before the end of the 30-day deadline. The cost of returning the product to the service provider's address is borne by the consumer. The service provider does not undertake the handling of the return delivery or its costs from the consumer. The service provider is unable to accept the package returned by cash on delivery. In the case of exercising the right of withdrawal, the consumer will not be charged any costs other than the cost of returning the product, but the service provider may demand compensation for material damage resulting from improper use.


1.26. We guarantee our products for 12 months. In the event of a malfunction, we will provide information on what to do and one of our contact details. See also: 151/2003. Government decree. PTK's warranty, accessory warranty, and product warranty rules.



Complaint handling



1.27. The webshop is obliged to inform the consumer about its headquarters, the place of complaint handling - if it is not the same as the place of distribution or sales - and about the method adapted to the particularities of the given activity, commercial form or method, as well as the correspondence address of the company or the customer service of the company in order to communicate complaints your address and - if you also receive complaints in this way - your electronic mail address, internet address, and phone number.



Miscellaneous Provisions



1.28. The service provider and the user try to resolve their disputes amicably. The user and the service provider agree to the jurisdiction of the Szeged Court of Justice for any disputes that cannot be settled within 30 (thirty) calendar days within the scope of these regulations.


Szeged, 1st of August 2023.